FAQs

 

What is Paintngoshop and how does it stand out from other companies?

Paintngoshop is the new wave of  paint & sip functions. We are a growing arts & craft company that  provides new ways of creating artwork for all ages. Our goal is to integrate the “adult” paintnsip experience with kids and young adults. For instance, we are the first to include juice boxes in our take home kits! Also, our customers don’t have to worry about running out of materials or their paint drying out. It's important to us to make sure the whole vibe is artsy. Therefore, our boxes come decorated inside and out. This makes getting ready to paint with your friends, family or colleguaes more exciting and uplifting. 

When can I expect to receive my box?

Paintngoshop is a small black owned business! We advise anyone purchasing a box to plan and pre-order ahead of time! Each box is made by hand with much TLC. Therefore, boxes can take up to 48-72 hours or up to a week on busy days. If you are getting a box shipped, it can take up to 3-8 days or two weeks to recieve due to high volume requests. For our local residents nearby that may need last minute boxes, can contact us to see if we’re available to work with you. The same goes for out of state customers, however, we cannot asure you’ll receive the box within the time frame you desire. But, we will definitely ship with USPS priority mail express 1-2 day guarantee delivery service. If you plan on hosting a paint party, boxes can take up to 1-3 months to fulfil depending on how many boxes are needed. 

Cancellation/Refund/Return policy

A full payment must be placed before receiving or getting a box made. This is due to our employee’s hard work and dedication to building your unique art box made just for you. A lot of time and focus goes into creating and preparing these art kits. Customers will have up to 24 hours to fully cancel their order to receive refunds. Otherwise, we are not obligated to refund the full amount back. Unfortunately, Once boxes are shipped out we do not refund art kit boxes. Understand, if your box is damaged due to shipping, there is nothing we can do about outside damage because at that point the box is out of our hands and control. We love our customers and want them to have the best experience even when there are mistakes. So, we are always open to compromising when it comes to your coins! If any items are missing, broken or damaged we can replace them for you as soon as possible, offer discounts and a percentage of your money back. Paintngoshop does not take returns due to covid-19 and other art material use/restrictions.

Why are paintngoshop art kits sentimental gifts?

Although, paintngoshop aren’t the first to start paint and sip franchies/businesses. We strive to constantly look for new ways to make our boxes glamorous and unique. For example, paintngoshop is the first to contribute Juice boxes for kids, candy pouches, glam bottles, stickers and exclusive gifts from the team to show our appreciation of shopping with us. Instead of throwing a bunch of limited art materials into a cardboard box, Paintngoshop art kits are the most luxurious out right now! Each box comes professionally wrapped, decorated inside and out and sealed with beautiful ribbons. Our main focus is to stand out, add new ideas to our brand and products so we can attract all different types of people. When people receive a box, we want them to feel special, appreciated and ready to paint! 

Can I customize my box & canvases?

Yes ! You can customize your box however you like! Choose your own wrapping paper design, Paint colors, confetti color, Drink choice/design and most importantly painting theme. We allow people to now choose how many materials they want to purchase to make it more affordable. You can choose anything you would like to paint for instance, your own business logo, name, favorite cartoon characters and more. 

Commission/Graduation Cap

Commission: A contract must be signed and dated prior to the consultation.  The consultation is  for  30 minutes at a cost of $20. If you miss your consultation, show up late or cancel less than 24 hours ahead of time, you  can  lose your spot  and be automatically cancelled for that day and owe a $10 mandatory fee. Original Paintings can take up to 1-6 months to complete, therefore there will be no set completion date! We are not responsible for any lost items after it has been shipped out. However, depending on the circumstances the management team will be able to replace stolen, lost or damaged items. Unfortunately, we are not obligated to provide “sneak peeks” during commission work.  However, we will  keep you updated whenever we can to make sure we are on the same page. 

Graduation Cap: paintngoshop needs a week in advance for Caps. For last minute requests, we will be charging a fee. Graduation Caps start at $45..But  Before spending any money, the first step would be to share/show us inspirational photos/ideas. This will help determine what materials will be needed for your cap. Material’s (rhinestones, fur, alphabet stickers and paper backgrounds) can be the most expensive part, but that's all up to you! Next,  We will shop and purchase your materials through our rewards account online with Michaels to  get you discounts. Afterwards, we will send you the materials and total price. Depending on how you're going to drop off your cap, you can decide to pick up the materials at any available Michael’s location for curbside pick up, pay for “same day” shipping for extra $9.99 to our office or have us pick it up for you for a fee. No worries, if all fails and you’re local we can pick up and drop off your cap. If you are out of state or can’t decorate your cap, we can provide you a different cap or have you mail it out to us in an appropriate time frame. Understand you will be charged twice.. One for materials and to design the cap. Once the cap is in your hands and off our premessist, we do not take refunds or add ons. However, we do offer ONE free touch up once a year! For more questions please dont be afraid to contact us!

Does paintngoshop plan on hosting virtual/in person courses and parties?

Paintngoshop is a take home paint & sip company aka  arts & craft online store. We create art kit boxes for on the go, so people can enjoy painting in their own environments. Our team  is currently working on uploading DYI videos on patreon, dedicated to our holiday/random upcoming releases. Once our company gains more attraction, we hope to start hosting virtual/in-person events. However, if at any time our customers who purchase boxes from us need help on how to ‘perfect’ their canvas, we don’t mind scheduling 10-30 minutes courses. Yes! We do attend, host and provide a wide variety of equipment/materials for in-person and virtual parties through zoom. For more information on this please contact us and head over to our events page!

How does pricing, payment and shipping work?

We offer a wide variety of ways to ship/ finalize your purchase.  Payments can be processed through paypal, stripe, cash app,  Debit/credit card and more.  We do not accept apple pay outside the site  at this moment but we do take cash if you’re local!  Yes, A full payment will be required before preparing art kits or shipping out any items.  No, we do not do down payments or payment plans... A small tax fee will be added to your purchase at check out. For prints, Pricing is based on size. When it comes to regular art materials, prices are set so our artist can make a profit back on what’s being resold to you. Our glam bottles are priced based on transporting the bottle, bottle price and the size of the bottle. Graduation cap designs are priced by detail and materials needed to fulfil your cap. Other inquire prices such as commission self portraits pricing is flexible. Therefore, you would have to contact us for more information! Most importantly, our art kit boxes are priced in 3 categories. Basic  ( juice boxes) - Premium ( Wine boxes) Gold ( Liquor boxes) Let’s not forget, they are also priced based on how many items you add into your box. We provide 3 different ways for you to get your orders.  Local pick up, Drop off within 9 miles and USPS 1-3 day shipping. Unfortunately, we do not ship internationally right now. FREE SHIPPING for orders $100 and up ! 

Other art services

  • Self Portraits Paintings

  • Commission Paintings

  • Graduation Cap Designs 

  • Murals Collaborations

  • Prints

Customer Service

Our customer service team is on point! If you have any questions, you can directly talk to our reps or the CEO himself. You can chat with us 24/7 if you have any questions or need assistance. Our business hours are flexible. We are typically up and working 7 days straight at all times of the day and night!